Terms of service

Last updated: 27 August 2026

1. Purpose and scope

These terms govern access to and use of this website, published by PROPELSAAS LTD (registered in England and Wales under number 17421667). PropelSaaS services — the design, development, deployment and operation of software applications incorporating artificial-intelligence models — are the subject of a separate contract signed with each customer. In the event of conflict, the signed contract prevails over these terms.

Our services are addressed exclusively to businesses acting in the course of their activity. They are not intended for consumers.

2. Use of the website

You agree not to attempt unauthorised access to the systems hosting this site, not to disrupt its operation, and not to extract its content in bulk by automated means.

3. Services, quotes and orders

The information on this site is indicative and does not constitute a contractual offer. Every engagement is the subject of a written proposal setting out the scope, deliverables, schedule and price. The proposal becomes contractual once accepted in writing by the customer.

4. Prices and payment

Prices are stated in euros, excluding taxes. Unless the contract provides otherwise, invoices are payable within 30 days of their issue date, by bank transfer. Late payment automatically gives rise to interest and a fixed recovery sum under the Late Payment of Commercial Debts (Interest) Act 1998.

5. Customer obligations

The customer provides, in good time, the information, documents and access required to perform the engagement, and designates a contact authorised to approve deliverables. The customer warrants that it holds the necessary rights over the content and data it transmits to us.

6. Nature of AI-generated output

The applications we deliver rely on artificial-intelligence models whose outputs are probabilistic. They may contain errors, omissions or inaccuracies. Such output is decision support, not a decision: the customer remains responsible for human verification and validation of the output before any use producing legal, financial, contractual or health-related effects. We design our applications so that this oversight is possible and traceable.

7. Intellectual property

The customer remains the owner of its data and of the content entrusted to us. Rights in the bespoke developments produced for the customer are assigned to it in accordance with the signed contract, upon full payment. PropelSaaS retains ownership of its tools, software components and generic know-how that pre-exist or are developed independently.

8. Confidentiality

Each party undertakes to keep confidential the information received from the other and to use it solely for the performance of the contract, for its full duration and for five years thereafter.

9. Data protection

The processing of personal data is described in our privacy policy. Where we process data on behalf of a customer, a data-processing agreement compliant with Article 28 of the EU and UK GDPR is entered into between the parties.

10. Service availability

Hosted applications are supplied with a high availability objective, without any warranty of uninterrupted operation. Interruptions may occur for scheduled maintenance, announced in advance, or as a result of incidents affecting our infrastructure or model providers. Any quantified commitments are set out in the signed contract.

11. Liability

PropelSaaS is bound by an obligation of means. Save in cases of gross negligence or wilful misconduct, and to the extent permitted by applicable law, its total liability under the contract is capped at the amounts actually paid by the customer during the twelve months preceding the triggering event. Indirect damages are excluded, in particular loss of revenue, loss of custom, or loss of data not attributable to PropelSaaS. Nothing excludes liability that cannot lawfully be excluded.

12. Term, termination and reversibility

The term and termination conditions are set out in the signed contract. Upon its end, for whatever reason, the customer obtains the return of its data in an open, usable format within thirty days, together with the source code of the developments assigned to it.

13. Governing law and jurisdiction

These terms are governed by the law of England and Wales. Failing an amicable settlement, any dispute falls within the exclusive jurisdiction of the courts of England and Wales.

14. Contact

For any question regarding these terms: nawfal@propelsaas.com.